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General Questions

What is Lisa?

Lisa is an AI-powered conversational platform that replaces static surveys with adaptive, one-on-one conversations, helping organizations gather richer insights from consumers and their audiences.

How is Lisa different from a survey or a chatbot?

Traditional surveys are fixed and one-directional, and most chatbots follow rigid scripts. Lisa asks follow-up questions in real time, adapts to what each person says, and picks up on tone and context, so the conversation feels natural rather than transactional.

Also asked

Can Lisa integrate with the tools we already use?

Lisa connects with panel partners worldwide, making it easy to recruit respondents across different markets. For your own audiences, Lisa’s built-in email campaign tool lets you reach customers from your CRM or customer files using customizable email templates.

Does Lisa support multiple languages?

Yes. You can create your conversation in whichever language you prefer, then translate both the conversation and moderation guide into 70+ languages directly within the platform. This lets you run the same research across markets while respondents participate in their preferred language.

Data & Privacy

How is our data protected?

Lisa is ISO 27001 certified and complies with GDPR, CCPA, and other industry-standard data protection regulations. All data is encrypted in transit and at rest.

What kinds of data can Lisa collect?

Lisa can capture text, voice, images, and behavioral responses (for example, how someone interacts with a product on a shelf), giving you a fuller picture than text-only survey tools.

Also asked

How do we access and analyze the results?

Lisa’s Visualizer gives you a real-time view into your conversations as responses come in. You can quickly explore results through interactive charts, while Theme Detection automatically analyzes open-ended responses and surfaces key themes, sub-themes, and supporting customer verbatims.For deeper statistical analysis, you can export your data in multiple formats, including CSV, XLSX, and SAV, and continue working in tools such as Excel, SPSS, or R.

Other Questions

Is there a free trial?

Yes, we offer a guided demo so your team can explore Lisa's capabilities with your own use case before committing.

How is Lisa priced?

Lisa’s pricing is based on the total number of conversations you plan to run each year, making it easy to scale usage based on your research needs.We offer different pricing tiers depending on conversation volume and requirements. For detailed pricing information or a tailored quote, contact our team using the button above or email info@28conversation.com.

Also asked

What kind of support do we get?

Lisa maintains 99.5% platform uptime, and our team is available by email for setup help and ongoing support — reach out any time at info@28conversation.com.